Frequently Asked Questions
Everything you need to know about your coffee brewing journey.
How long does shipping take for my brewing gear?
We process all orders within 24 hours. Domestic shipping typically takes 2-5 business days, while international orders may take 7-14 business days depending on your location.
Can I return a coffee grinder if I've already used it?
To maintain hygiene standards, we only accept returns on unused equipment in its original packaging within 30 days. If the product is defective, it is covered under our comprehensive warranty.
Are your coffee beans roasted to order?
Yes, we partner with local roasters to ensure your beans are roasted weekly. Each bag features a 'Roasted On' date to guarantee maximum freshness.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans like Afterpay and Klarna.
How do I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal to monitor your delivery in real-time.
Do you offer wholesale pricing for cafes?
Absolutely. We provide bulk discounts and wholesale accounts for businesses. Please contact our support team with your business details to receive a custom quote.